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FAQ

SHIPPING & PROCESSING

All orders will ship within 5-7 BUSINESS days of your order date.The processing time of orders placed November 15th - December 20th may take longer.

If you requested a proof, your proof will be emailed to you within 24-48 hours. Please be on the lookout for your proof so it does not delay the processing of your order. Any proof that is NOT approved within 24 hours of delivery will experience a delayed processing time. 

Selecting an expedited shipping option does not expedite the processing time. If you are needing your order RUSHED please reach out to us and we will do our best to accommodate your timeline. RUSH fees may apply. 

Orders of $50 or less (excluding shipping charges) are shipped via First Class Mail. Please allow 3-7 business days for receipt of your order. You can upgrade this order to Priority Mail shipping at checkout if you need your order faster. 

Orders of $50 or more (excluding shipping charges) are shipped via Priority Mail. Please allow 2-4 business days for receipt of your order. 

If ordering between November 15 - December 24th, please allow additional shipping time for your order due to the increase in package shipping during the holidays. 

Once your order has been shipped we are not responsible for any postal service shipping delays. If you are concerned about your order arriving on time please message us that you would like to upgrade to UPS or Fed Ex shipping and we can provide you with the appropriate costs. 

If you are needing your rushed, please reach out to us before placing your order and we will let you know when you can expect your order and what the rush fees will be. 

PERSONALIZING YOUR CUSTOM STATIONERY

No, not unless you requested one. If you would like a proof please request one when personalizing your products. Your proof will be emailed to you within 24-48 hours. Please be on the lookout for your proof so it does not delay the processing of your order. Any proof that is NOT approved within 24 hours of delivery will experience a delayed processing time. 

Yes, definitely. We request that your image is a high resolution PDF, jpeg or EPS file. After placing your order email your file to customerservice@augustajoy.com. 

Yes, just include the names you would like in the personalization box. 

ABOUT OUR PRODUCTS

All of our notecards are printed on a 118# Cotton Cardstock. It is a very thick, luxurious cardstock and is one of the things are customers rave about most. Our notepads are printed on a 70# Smooth Bright White paper. 

All of our notecard sets are packaged in plastic boxes and are adorned with a white ribbon making them a perfect gift for you or someone special. Our notepads are packaged in cello sleeves and are also adorned with a white ribbon. 

No it is not. We do however include a sticker on the back of each notepad or stationery box with our logo and web address to make it easier to reorder once your item has been used. 

RETURN POLICY

If you're unhappy with your order please contact us immediately so that we can discuss a solution that we are both happy with.

If there is an error that is our fault, please let us know and we will fix the issue and get you a new order ASAP.

Due to the personalized nature of our products, returns and exchanges are not accepted. Refunds are also not accepted for misspellings or inaccurate information unless the error is our fault. Please be sure to carefully check your order personalization before submitting your order. Also, make sure that the order of your monogram is as follows: (first initial, last initial, middle initial) or for couples (first name initial, last name initial, first name initial).

If there is an error that is our fault, please let us know and we will fix the issue and get you a new order ASAP.

If the error was input wrong on your end unfortunately you will have to make another purchase. We cannot be held responsible for errors that the customer made.