If you're unhappy with your order please contact us immediately so that we can discuss a solution that we are both happy with.
If there is an error that is our fault, please let us know and we will fix the issue and get you a new order ASAP.
Due to the personalized nature of our products, returns and exchanges are not accepted. Refunds are also not accepted for misspellings or inaccurate information unless the error is our fault. Please be sure to carefully check your order personalization before submitting your order. Also, make sure that the order of your monogram is as follows: (first initial, last initial, middle initial) or for couples (first name initial, last name initial, first name initial).